Between semesters the library goes to short hours,

May 10 - 31, 2008:

Monday - Friday  7:30 AM - 4:00 PM and closed Saturdays

Regular hours resume with the start of the summer term on June 2:

Monday - Thursday  7:30 AM - 9:00 PM

Saturdays                9:00 AM - 2:00 PM

Closed Friday, July 4!!

Click here to see the latest Video Views newsletter

http://learning.cc.hccs.edu/Members/mbraun/newsletter1107

You can read it here as a Pdf or print it.

The Central Library will be open reduced hours over the Christmas Break:

Dec. 17-18, 2007:   7:30am-4pm

Dec. 19-31, 2007, Mon.-Fri.:  8am-1pm

Jan. 2 - 11, 2008, Mon.-Fri.:  7:30am-4pm

Closed Dec. 25, Jan. 1, and Jan. 21 (MLK Day)

Regular hours resume on 1st day of class for Spring 2008:

 Sat., Jan. 12, 2008.

Be S.A.F.E. (not sorry): preventing violence in the workplace.  VisionPoint Productions,  [2001?].
    1 videodisc (17 min.) : sd., col. ; 1/2 in. + 1 facilitator's guide (30 p. ; 28 cm.) + 1 participant workbook (6 p. ; 28 cm.) + 1 self-study workbook (18 p. ; 28 cm.) + 1 videocassette.
    DVD.
    SUMMARY:  Uses dramatic examples taken from real life situations, to provide specific instructions for everyone in your organization about how to make your workplace S.A.F.E. Situations include: uncontrolled anger, intimidation, reprisals, and direct threats of physical harm. Also demonstrates appropriate actions that will prevent these and other potential threats from escalating into uncontrollable incidents of physical injury and death.  Stresses that coworkers should trust their feelings and report threatening talk or behavior. Shows both office and blue collar settings. In one scene a woman threatens another woman.   DVD-3369  (DVD + VTC)
   Violence in the workplace/Blue collar

Change: making it work for you.  Distributed by American Training Resources,  [200-?].
    1 videodisc (15 min.) : sd., col. ; 4 3/4 in. + 1 trainer's manual (20 p. ; 28 cm.).
    DVD. Previously released in VHS format in 1993.
    SUMMARY:  Change is the only constant in today's world.  This program encourages people to view change not as a threat, but a process, by showing how three employees react to their company's restructuring plans while dealing with significant shifts in their personal lives.  Shows that even positive change can cause anxiety.  It helps to recognize emotional responses, become involved, and communicate with others involved.   DVD-3354
   Organizational change/Personnel management/Management

Communication breakdown. Problemas de comunicacion = Falhas na comunicacao.  CoastalAMI,  2007.
    1 videodisc (ca. 18 min.) : sd., col. ; 4  3/4 in. + booklet (2 copies) (16 p. ; 21 cm.) + 1 CD-ROM (4 3/4 in.)
    DVD. Accompanying CD-ROM contains leader's guide in PDF and Microsoft PowerPoint presentation. System requirements for accompanying CD-ROM: Adobe Acrobat Reader; and/or, Microsoft PowerPoint. In English, Spanish, or Portuguese.
    SUMMARY:  Identifies and prescribes a fix for the seven most important communication problems that can derail organizations: believing there is one reality, choosing the wrong communication method, responding defensively, failing to share information, failing to be direct, breaching confidentiality, and failing to listen. Shows 4 coworkers stranded by car repairs and discussing a newspaper article on communication while they wait. They are a fussy group, but make progress.   DVD-3344
   Business communication/Organizational behavior/Communication in organizations/Interpersonal relations/Communication/Spanish language videos

Conflict communication skills.  American Training Resources,  [200?].
    1 videodisc (14 min.) : sd., col. ; 4 3/4 in.
    DVD. Released in VHS format in 1995.
    SUMMARY:  Whether dealing with a customer or a co-worker, this video presents tips on how to defuse hostility and manage conflict resolution by using effective communication skills.  Includes several dramatizations: an irate customer at the power company, a patient calling the hospital billing department, two men needing the photocopier, and a woman cable installer facing a threatening man. Covers advice such as don't take it personally, let them vent, apologize and mean it, keep your promises, and "never try to negotiate with someone threatening or who has a weapon."   DVD-3363
   Conflict management/Communication/Difficult customers/Anger

Customer service zone.  EngagingTraining Workplace Learning Media,  2007.
    1 videodisc (20 min.) : sd., col. ; 4 3/4 in. + CD-ROM (4 3/4 in.)
    DVD. Leader's guide in CD-ROM.
    SUMMARY:  Learn the key points of great customer service: W.H.A.T. (Welcome, Hear, Accomplish, Thank). Terrible Curt has car trouble on his way to a customer service training seminar. As he tries to get help at a cafe, retail store, bank and hospital, he is rebuffed by the same people that he had treated unkindly at work that day. He has entered a sort of "Twilight Zone," complete with a narrator reminiscent of Rod Sterling.   DVD-3284
   Customer service

The Difficult guest.  Media Partners Corp.,  1996 .
    1 videodisc (24 min.) : sd., col. ; 4 3/4 in. + Guide (82 p. : ill. ; 26 cm.)
    DVD.
    SUMMARY:   Combines outrageous comedy, customer interactions everyone can relate to, and a cast of unforgettable characters to set the stage for training on recognizing, understanding and taking care of difficult customers. In the baggage line, hotel lobby, bank and health center, Ken Sperling, typical business traveler, arrives distracted, disappointed that the customer service isn't meeting his expectations, and disruptive. Tape 2 replays scenes with correct behavior/solutions and a series of discussion questions. Includes role playing exercises (10 min.) and leader's guide information on DVD.   DVD-3356
   Customer service/Customer relations/Service industries workers--Training of/Sterling, Ken/Difficult customers/Workshop & training package

Do right!  The plan.  Washington Speakers Bureau Video,  2006.
    1 videodisc (35 min.) : sd., col. with b&w sequences ; 4 3/4 in.
    DVD. In English with Spanish subtitles
    SUMMARY:  Lou Holtz emphasizes his core values for achieving success: have a positive attitude even in times of trouble; great leaders stay focused longer; be a dreamer; and being passionate is more important than having talent. Every success begins with a vision giving us direction and a plan for reaching our goals.   DVD-3346
   Goal (Psychology)/Success./Motivation (Psychology)/Self-help techniques/Vision (Psychology)/Values/Conduct of life/Holz, Lou/Football/Sports/Attitude (Psychology)/Job satisfaction/Work--Psychological aspects

Everest.  CRMlearning,  2007.
    1 videodisc (14 min.) : sd., col. ; 4 3/4 in. + 1 discussion guide (7 p. ; 19 cm.)
    DVD.
    SUMMARY:  "The incredible true story of one man's courageous quest for the summit of the tallest peak in the world-- blind.  Erik Weihenmayer has never believed in  limitations, even though he is blind.  And he's good at understanding other people's perceptions of his abilities.  That's why it was easy to ignore the ones who said he was crazy to pursue his dream of climbing Mount Everest.  Erik knew that he couldn't do it alone-- and he never wanted to.  He knew that his vision could only be achieved through the power of teamwork.  His story illustrates how the power of leadership and the power of teamwork are interchangeable and interdependent.  It shows how a team can rally behind a leader and a leader can become one of the team.  And how one man's dream can become a joyful reality-- for everyone." 1. Preparing to climb -- 2. Systems and teams : Kumbu ice falls -- 3. Communication : tent meetings -- 4. Sharing a common goal : Erik's vision -- 5. Leadership crisis : the storm -- 6. Reaching the summit.   DVD-3374
   Weihenmayer, Erik/Leadership/Cross-functional teams/Mountaineering--Everest, Mount (China and Nepal)Team work (Sports)/Blind

For the love of it.  Star Thrower Distribution Corp.,  2007.
    1 videodisc (25 min.) : sd., col. ; 4 3/4 in. + 1 leader's guide (41 p. ; 28 cm.) + 1 workbook (35 p. ; 28 cm.) + 1 CD-ROM.
    DVD format. System requirements for accompanying CD-ROM: PC with CD-ROM drive, Microsoft PowerPoint, WindowsMedia Player, Adobe Acrobat Reader. CD-ROM includes: PowerPoint presentation, Program transcript, Robert Frost poem, and Rainbow pigeons clip.
    SUMMARY:  [1] Introduction -- [2] Begin with a full cup -- [3] Find guides -- [4] Act as if -- [5] Express gratitude -- [6] Make a contribution -- [7] Pass it on -- [8] Chase the light. Dewitt Jones, photographer for National Geographic, shares his personal observations on people's attitudes about work and the importance of a positive viewpoint. Highlights the perspectives of those who love their work and how anyone can learn to love the work they do by honoring their passion, making a contribution to those around them, and expressing gratitude.   DVD-3353
   Work--Psychological aspects/Job satisfaction/Personality and occupation/Work ethic/Attitude (Psychology)/Self-actualization (Psychology)/Jones, Dewitt/Motivation (Psychology)/Success

Give 'em the pickle!  Media Partners,  2002.
    1 videodisc (18 min.) : sd., col. ; 4 3/4 in.
    DVD, stereo
    SUMMARY:  Bob Farrell discusses the secret to a successful business -- doing those special or extra things ("pickles") to make customers happy. Outlines the four principles that will help ensure your customers keep coming back: service, attitude, consistency, and teamwork. Figure out what they want and make sure that they get it.   DVD-3336
   Success/Customer relations/Customer satisfaction/Pickle/Farrell, Bob

Hexavalent chromium: employee training.  American Training Resources,  [200-?].
    1 videodisc (ca. 17 min.) : sd., col. ; 4 3/4 in. + Leader's guide (16 p. ; 18 cm.)
    DVD.
    SUMMARY:  Describes the characteristics and properties of hexavalent chromium, also known as chromium 6. Presents the dangers of working with this element. Demonstrates the important safety precautions required as well as OSHA's standards and regulations to avoid hazardous exposure. Covers the types of work, such as welding, routes of entry, symptoms, exposure assessments, PEL or permissible exposure levels, and safety equipment.   DVD-3364
   Industrial safety/Chromium--Safety regulations/Hazardous substances/OSHA

A leader's guide to delegating.  CRM Learning,  2007.
    1 videodisc (ca. 23 min.) : sd., col. ; 4 3/4 in. + 1 facilitator's guide (67 p. : ill. ; 28 cm.) + 2 participant workbooks (18 p. ; 28 cm.) + 1 CD-ROM (col. ; 4 3/4 in.)
    DVD. stereo. Accompanying CD-ROM contains PowerPoint presentation and delegatee checklist template.
    SUMMARY:  Provides a comprehensive plan for successful delegation, presented in five steps: Step 1: Analyze the task ; 2: Select the delegatee ; 3: Assign the task ; 4: Execute the task ; 5: Conduct regular feedback sessions. Delegating takes time and preparation, but leaders can't do everything themselves; they have to learn to give up control and trust others. Shows Maggie going through the correct process while Dan "dumps" rather than delegates.   DVD-3342
   Delegation of authority/Management/Leadership/Trust (Psychology)

Ouch! that stereotype hurts: how to speak up against stereotypes: communicating respectfully in a diverse world.  SunShower Learning,  2007.
    1 videodisc (31 min.) : sd., col. ; 4 3/4 in. + 1 CD-ROM (4 3/4 in.) + 1 book (77 p.  : ill. ; 23 cm.)
    DVD. In English with optional English or Spanish subtitles. Title from disc surface. CD-ROM includes leader's guide material and PowerPoint presentation. Based on the book by Leslie Aguilar.
    SUMMARY:  "Shows the viewer exactly how to respond in moments of diversity-related tension! No blame, no guilt, no conflict-- just practical, specific skills that  can be immediately applied in the workplace"--Container. Silence condones, but many people don't know how to speak up against demeaning statements. Just one person speaking up can inspire others or change the situation. Provides a variety of responses, including just the simplest, "Ouch!"   DVD-3365
   Diversity in the workplace/Multiculturalism/Intercultural communication/Stereotypes (Social psychology)/Prejudices/Communication/Respect for persons/Discrimination/Spanish language videos

The practical coach: encouraging, correcting and challenging your team.  Media Partners Corp.,  1997.
    1 videodisc (24 min.) : sd., col. ; 4 3/4 in.
    SUMMARY:  TV personality Michael Horton offers an everyday guide to encouraging good work, correcting poor work, using good judgment and caring about each member of your team. Coaching is letting people know that what they do matters to you. When they're doing great work, say it; when they're doing poor work, make it private and positive; when they're on a dead-end road, use the 2-minute challenge. Includes touchy problems, such as personal hygiene, appearance, and annoying habits.   DVD-3337
   Personnel management/Motivation (Psychology)/Goal (Psychology)/Horton, Michael/Coaching/Hygiene, Personal/Appearance, Personal

Succeeding in a changing world.  Enterprise Media,  2007.
    1 videodisc (20 min.) : sd., col. ; 4 3/4 in. + 1 guide (30 leaves ; 28 cm.) + 1 book (142 p. ; 23 cm.)
    DVD. Accompanying book: Our iceberg is melting / John Kotter, c2006 (privately printed edition).
    SUMMARY:  Harvard professor John Kotter talks about the necessity for company-wide change. He gives examples of great failures to change (Polaroid cameras and American labor unions) and great change successes (Southwest Airlines and Warren Buffet's Berkshire Hathaway). He tells how Rockwell Collins, an airplane GPS manufacturer, used a simple 8-step formula that any organization can use. Change done right can be interesting, challenging and fun. Includes a Q&A session with him.   DVD-3347
   Success/Leadership/Organizational change/Organizational effectiveness/Case studies/Kotter, John

Whale done! the power of positive relationships.  VisionPoint Productions ; Ken Blanchard Companies,  2002.
    1 videodisc (ca. 24 min.) : sd., col. ; 4 3/4 in. + 1 discussion guide (16 p. ; 28 cm.).
    DVD. Presented by Ken Blanchard.
    SUMMARY:  Whales and whale trainers at Sea World are used as examples of how to build positive relationships in a work environment. Key elements: build trust, accentuate the positive, and redirect the energy.   DVD-3343
   Motivation (Psychology)/Interpersonal relations/Sea World of Florida/Whales/Blanchard, Kenneth H.

What do you say?  The right words at the right time.  Media Partners,  2003.
    1 videodisc (22 min.) : sd., col. ; 4 3/4 in. + 1 manager's guide (33 p.) + 10 (identical) employee handbooks + deck of game cards + 16 blank cards + play money.
    DVD.
    SUMMARY:  Helps frontline employees handle awkward and challenging situations with customers who are disappointed, angry, or rude. Explains the use of Wonder Words, such as "I'm sorry" and "for you" as well as the things you should never say.  The 22 min. feature presentation is followed by a five minute practice section. The accompanying card game provides interactive reinforcement of learned concepts.   DVD-3338
   Customer service/Sales personnel--training of/Selling/Communication/Communication/Difficult customers/Game for training/Workshop & training package

Yes lives in the land of No: a tale of triumph over negativity.  Workplace Publishing,  2007.
    1 videodisc (ca. 9 min.) : sd., col. ; 4 3/4 in. + 1 facilitator's guide (38 p. ; 28 cm.) + 1 booklet (12 p. ; 22 cm.) + 1 book + 1 CD-ROM (4 3/4 in.)
    DVD. Based on the book by B.J. Gallagher and Steve Ventura, c2006. Booklet entitled: "Survivor" in the land of No : an experiential training game. CD-ROM includes leader's guide and participant supplementary materials.
    SUMMARY:  Learn how to turn a "no" into a "yes" or at least a "maybe." This animated cartoon is about understanding the sources of one's own and others' negativity and how to overcome it. In all aspects of life if you expect yes, your chances for success are better. Consider the time and place to ask, how to enlist the support of others, and how to skillfully counter objections.   DVD-3352
   Attitude (Psychology)/Optimism/Success--Psychological aspects/Negativism/Positive psychology/Motivation (Psychology)

2007-2008 Holidays

 Thanksgiving Nov.  22 – 25

Christmas — Dec.  25

New Year’s Day — Jan. 1

Martin Luther King, Jr. Day —Jan. 21

President’s Day—Feb. 18

Spring Break—Mar. 10-16

Easter—Mar. 21-23

Memorial Day—May 26

Independence Day—Jul. 4

Another look: defining respect in healthcare.  VisionPoint,  2006.
   1 videodisc (ca. 30 min.)  +  1 CD-ROM
   DVD. Title from disc surface. Accompanying CD-ROM contains PDF files of classroom materials.
    SUMMARY:  "Healthcare organizations care for patients from every walk of life. Providing quality healthcare begins with recognizing that each patient has diverse beliefs, experiences, and needs, and wants to be treated with respect and understanding. This program ... will create an awareness of why and how differences--experiences, mindsets, and biases--impact interactions with patients and coworkers. The program will also introduce participants to the four-step C.A.R.E. model, a common sense approach for effectively resolving situations caused by hidden differences"--Container.    DVD-2942
   Interpersonal relations /Personnel management /Communication in organizations /Communication in medicine /Transcultural nursing /Respect for persons /Diversity in the workplace /Hospitals--Customer services
    This could be used in any kind of business, as much of the action is between co-workers rather than involving patients.

The customer service toolkit.  CRM Learning,  2006.
   1 videodisc (75 min.) : sd., col. ; 4 3 /4 in. + 2 CD-ROMs + 1 leader's guide (179 p. : ill. ; 28 cm.)
   DVD. System requirements for accompanying CD-ROMS: PC with CD-ROM drive. In container: 31 x 26 x 5 cm.
    SUMMARY:  Clips are provided in two formats; format 1: The clip is introduced with brief narration to set up the scene and give a general idea of what to look for in the vignette. As the narration plays, key phrases and words are highlighted through on-screen graphics; format 2: the scene plays without any set-up narration. Clips can be imported into PowerPoint presentations. Kit includes a variety of video clips in each of these service categories: face-to-face (including field) & telephone, business-to-business & business-to-consumer, as well as employee-to-employee /internal customer service.  Scenes take place in over 20 different workplace settings: office, call centers, government, health care, retail, hospitality, automotive /transportation, and financial services. Topics include attitude, communication, problem-solving, service recovery, supervision, and internal customer service.   DVD-2964
   Interpersonal communication /Nonverbal communication  /Customer service /Customer relations /Internal customer service

Insights to better mentoring.  Quality Media Resources,  [2006?].
   1 videodisc (26 min.) : sd., col. ; 4 3 /4 in. + 1 CD-ROM (4 3 /4 in.) + 1 study and facilitator's guide (35 p.)
   DVD. CD-ROM includes PowerPoint slides, program transcript, facilitation guide, and handouts.
    SUMMARY:  Presents four examples of successful mentoring relationships, at Costco, Lockheed Martin, E&O Diversity Program, and among court judges.  Addresses the importance of inquiry, sharing, encouragement, and care in these relationships. People from both sides of mentoring, in official and unofficial programs, explain that discussion can be personal or business, but must involve mutual respect, be confidential, and direct.   DVD-2965
   Mentoring.

Johnny the bagger: a true story of customer service.  VisionPoint,  2007.
   1 videodisc (17 min.) : sd., col. ; 4 3 /4 in. + 1 VHS (sd., col. ; 1 /2 in.) +1  facilitator guide (49 p.) + 1 facilitator resources guide (55 p.) + 2 applied learning workbooks (54 p.)
   DVD. Based on the work of Barbara Glanz. Includes: A final thought from Barbara Glanz ; Service from the heart ; Bonus materials. VHS presents same content as DVD minus Service from the heart and Bonus materials. In container (32 x 29 x 5 cm.).
    SUMMARY:  Features the true story of "Johnny" who made a positive choice about his personal responsibility to provide from-the-heart service to his grocery store customers and changed the culture of an entire organization. After an all-day seminar on customer service which included conflicting messages, Johnny showed the rest of the staff how anyone can make a difference by making personal connections. He developed a following by giving out slips of paper with thoughts for the day, such as "The best way to cheer yourself up is to cheer up somebody else." -Mark Twain. Creating a positive, memorable experience creates customer loyalty, improves employee retention and strengthens team morale.   DVD-2882 (DVD+VHS)
   Customer services /Customer satisfaction /Motivation (Psychology).

Mixing four generations in the workplace.  Learning Communications,  [2007].
   1 videodisc (18 min.+ 16 min. = 34 min.) : sd., col. ; 4 3 /4 in. + 1 CD-ROM (4 3 /4 in.)
   DVD-R. Presentations by Cam and Judy Marston. This disc has been recorded using DVD-R equipment and may not play in all DVD players. Accompanying CD-ROM contains a support package which includes facilitator's guide, participant's guide, and PowerPoint presentation.  All support materials customizable and reproducible. Bonus features: Boomers vs. GenX -- FAQs.
    SUMMARY:  Addresses the conflict between generations in the workplace and how to minimize its negative effects.  Provides managers and supervisors with strategies for dealing with, recruiting, retaining, and motivating, using the generational differences in a positive way. The generations are:  Matures, born prior to 1946; the Baby Boomers, born between 1946 and 1964; the Generation Xers, born between 1965 and 1980; the New Millennials, born after 1980. Looks at the characteristics, values, and heroes of each generation, to show how the definition of success changes for each group.
    Contents: Program one. Defining four generations in the workplace (18 min.) -- Program two. How to deal with the four generations (16 min.).   DVD-2954
   Diversity in the workplace /Intergenerational communication  /Intergenerational relations /Supervision of employees /Age and employment /Motivation (Psychology) /Marston, Cam /Values

The Three-dimensional interview: evaluating for capability, commitment, and chemistry.  VisionPoint Productions,  2006.
   1 videodisc (28 min.) : sd., col. ; 4 3 /4 in. + 1 VHS (sd., col. ; 1 /2 in.) + 1 facilitator guide (86 p.) + 1 facilitator resources guide (55 p.) + 1 participant materials guide (29 p.) + 2 copies of booklet (43 p.)
   DVD. VHS presents same content as DVD minus Smart-start interviewing and bonus materials. Booklet entitled: Three-dimensional interviewing. In container (32 x 29 x 5 cm.).
    SUMMARY:  Provides the skills and knowledge employers need in order to effectively conduct a consistent structured interview process and to hire the best fit with the job requirements and organizational culture. The story opens at a deck party with a woman complaining that the new-hire quit after only 2 months. The others coach her on using behavior-based, situation-based, and self-evaluation questions to gain a complete picture of a candidate's capability (knowledge and skills), commitment (attitude and motivation), and chemistry (personality and values to fit the organization). They stress the importance of being honest about the work culture and day-to-day conditions.   DVD-2881 (DVD+ VHS)
   Employee selection  / Interviewing (Employer skills)

The virtual job interview.  Daniel Peters Productions,  2005.
   1 videodisc (30 min.) : sd., col. ; 4 3 /4 in.
   DVD; Dolby digital; MPEG-2; all regions.
    SUMMARY:  Interview preparation with simulated interview and interactive questions for young jobseekers. Also includes tips on interviewing attire, such as cover up tattoos, and guys remove earrings. Good section on handling illegal questions. The virtual interview with Mr. Aitchar (pronounced HR) is fun because viewers choose an answer to his interview questions and then he responds, telling them how well they answered and why.    DVD-3147
   Clothing and dress  /Interviewing (Applicant skills)  /Interactive media /Questioning

What to do when conflict happens.  CRM Learning,  2007.
   1 videodisc (28 min. : sd., col. ; 4 3 /4 in.) + 1 CD-ROM (col. ; 4 3 /4 in.) + 1 leader's guide (78 p. : ill. ; 28 cm.) + 2 identical participant workbooks (14 p. ; 28 cm.) + 2 identical books (47 p. ; 23 cm.).
   DVD. System requirements for CD-ROM: Power Point and Adobe Reader software, CD-ROM drive. Closed captioned for the hearing impaired. Book: What to do when conflict happens  / Eric Harvey, Steve Ventura.
    SUMMARY:  Presents a tool for employees to resolve workplace conflict through use of the C.A.L.M. model: Clarify the issue, Address the problem, Listen to the other side, and Manage your way to resolution. Video depicts the four stages in three different workplace environments: a plant floor, healthcare facility, and general office environment. Demonstrates on-the-spot techniques for helping people consider what is happening and why, and how they feel about it, and what they need to keep in mind to address the issue.   DVD-2961
   Conflict management. /Anger /Blue collar /Health care staff

Who are "they" anyway? a tale of achieving success at work through personal accountability.  Workplace Publishing,  [2006].
   1 videodisc (ca. 17 min.) : sd., col. ; 4 3 /4 in. + 1 leader's guide (37 p. : ill., forms ; 28 cm.), 1 CD-ROM (4 3 /4 in.) + 1 book (x, 116 p. : ill. ; 20 cm.) + 28 flashcards (9 x 7 cm.) + questionnaire (3 sheets).
   DVD. Title from main menu screen. System requirements for accompanying CD-ROM: Adobe Acrobat Reader for PDF files, Microsoft Word for other files. Accompanying book by B.J. Gallagher and Steve Ventura.
    SUMMARY:  Author B.J. Gallagher discusses personal accountability in the workplace and how employees may avoid blaming problems on others. A cartoon of a meeting sets the stage for a short quiz on AQ, or Accountability Quotient. Challenges viewers to accept the challenge each hour, and each moment, to take responsibility for their jobs and their lives, rather than engage in victim-speak and look for someone else to blame. "Change your language and change your life."    DVD-2962
   Performance standards /Responsibility /Personnel management /Job satisfaction /Attitude (Psychology) /Management /Motivation (Psychology) /Blame /Accountability

Who cares? a quien le interesa? = Quem se importa?  Coastal Training Technologies Corp. : CoastalAMI,  2006.
   1 videodisc (22 min.) : sd., col. ; 4 3 /4 in. + 1 handbook (16 p.)
   DVD. In English, Spanish, or Portuguese; English version has English subtitles. Subtitle on container and handbook.
    SUMMARY:  Learn the few simple, small actions necessary to impress your customers and keep them coming back. "Greet me, respect me, listen to me, really help me."  Scenes are in a hardware store, water department, clothing store, hotel, plant nursery, car repair, etc. Shows what people are thinking as well as what they actually say. As customers, we should all be experts on customer service, but often don't realize how we are coming across, or that we are making judgments based on appearance. Includes interactive training screens.  Also includes additional resource material which is accessible online using the DVD-ROM menu.   DVD-3187
   Customer service  /Spanish language videos  /Portuguese language videos

 Would I inspire me?  Video Visions, Inc.,  2007 .
   1 videodisc (16 min.) : sd., col. ; 4 3 /4 in. + training leader's guide (28 p. : ill. ; 28 cm.)
   DVD. Closed-captioned. Training leader's guide includes outline of program, discussion questions, worksheets, and graphics of PowerPoint slides. DVD includes the leader's guide in PDF format, reproducible worksheets, and PowerPoint graphics file.
    SUMMARY:  What does it take to inspire a work group to greater commitment and productivity?  It's not charisma. Rather, it's behavior that any well-intentioned leader can emulate, as this program demonstrates.  The video follows Tom, a competent manager, on his quest to find out what makes Elliot, an exceptional manager in his organization, so inspiring to his workers.  He learns that Elliot found what was meaningful in their work, and communicated that -- in words and actions -- to everyone on his team.   DVD-2963
   Leadership. /Industrial management. /Motivation (Psychology) /Management /Personnel management

    1 videodisc (25 min.) : sd., col. ; 4 3/4 in. + 1 study & facilitator's guide (26 p ; 28 cm).
    DVD
    SUMMARY:   Presents a values-based approach to serving diverse populations. Shows the communication skills needed to meet or exceed the service expectations of diverse customers. Uses the acronym GREAT: Greet, Respect, Evaluate, Adjust, Thank.  Otherwise competent employees may mess up when faced with issues of language, disability, or other diversity situations. 5 vignettes demonstrate how to show respect, personalize, pay attention, show you care, and advocate for your customer. Opens with a scene between a foreign man and American woman where they both think that the other is rude. Shows one customer with a lip ring.   DVD-3067
    Customer service/Customer relations/Diversity in the workplace

The ADA revisited.  Quality Media Resources,  [200-?].
    1 videodisc (24 min.) : sd., col. ; 4 3/4 in. + Facilitation guide (16 p ; 28 cm) + Questions and answers guide (24 p; 28 cm) + Leader's guide ([4] p ; 22 cm) + Guide to disability rights laws (21 p ; 22 cm).
    DVD
    SUMMARY:  Explains the origins of the Americans with Disabilities Act, the definition of a "person with a disability," and how the ADA defines the "essential functions" of a job. Stresses the importance of having a written job description, asking appropriate, legal interviewing questions, and being prepared to determine appropriate "reasonable accommodations." Shows people with disabilities talking about the importance of being treated like a regular person and having the opportunity to apply for jobs. Since the ADA even covers people who have no disability, except that others think that they do, interviewers must concentrate on reasonable accommodation rather than deciding whether the applicant is disabled.   DVD-3062
    Americans with Disabilities Act/Discrimination in employment/People with disabilities--Employment/People with disabilities--Legal status, laws, etc.--United States/Work environment/Legal issues/Interviewing (Employer skills)
    Good. I didn't know that a person is covered by the ADA if they have no disability, but other people think they do.

The Bernie Inman story: safety starts with awareness, awareness starts with you.  American Training Resources,  [200-?].
    1 videocassette (23 min.) : sd., col. ; 1/2 in.
    VHS.
    SUMMARY:  Bernie and Sheila Inman's world was turned upside down when Bernie suffered horrific injuries at work, leaving him in a coma with a grim prognosis: no chance of meaningful recovery. They candidly discuss the events leading to Bernie's injuries, and in the process deliver a powerful message on the importance of safety awareness, safe work practices and the far-reaching effects of a workplace injury. Topics include complacency & shortcuts, how your choices affect others, PPE, ripple effects of an injury and reasons to work safely.   VTC-14225
    Industrial accidents/Accidents--Prevention/Industrial safety/Safety education/Inman, Bernie

Coaching & counseling : maximizing opportunities.  Edge Training Systems,  2006.
    1 videodisc (25 min.) : sd., col. ; 4 3/4 in. +1 participant coursebook (21 p.) + 1 instructor guide (15p.).
    Closed-captioned.
    SUMMARY:  Demonstrates the differences between coaching (addresses developmental skills) and counseling (behavior and attitude) situations. Illustrates the seven steps involved in coaching: 1. Determine employee's existing knowledge and skills; 2. Establish goals and objectives; 3. Inspire commitment; 4. Explain process and demonstrate; 5. Observe the employee at work; 6. Evaluate learning and provide feedback; 7. Follow up. Denise is fearful about giving a presentation to senior management. She asks Eva, who is good at presentations, to coach her, and Eva gets John to teach her about coaching and counseling skills. Encourages people to recognize coaching opportunities, pass on their skills,  and help further coworkers' careers.   DVD-2139
    Coaching/Employees--Counseling of/Blue collar

Compliance is just the beginning.  Quality Media Resources,  [2005?].
    2 videodiscs (24 min. & 32 min. = 56 min. total) : sd., col. ; 4 3/4 in. + 1 CD-ROM + 1 facilitator's guide (55, [25] p ; 28 cm).
    CD-ROM contains facilitation guide in MS Word & PDF, PowerPoint slides & slideshows, Program transcripts.
    SUMMARY:  A training resource to help people at all levels make better ethical decisions. Program 1.  3 steps to ethical decisions (24 min.) explains 1. Compliance test, or rules and legalities; 2. Ripple effect, or what are the short-term and long-term consequences? and 3.  the Gut check, or how do you feel about it?   -- Program 2, Ethical situations to consider (32 min.) has 8 vignettes of issues such as accounting, copyright of computer software,  inside information, business on the side, whistle-blowing, conflict of interest, gifts from suppliers, etc.  Has several ethics experts, including a former Enron employee, who comment on each example.   DVD-3066
    Decision making--Moral and ethical aspects/Ethical problems/Situation ethics.

Conflict resolution strategies.  Lexicon Media,  2004.
    1 videodisc (ca. 19 min.) : sd., col. ; 4 3/4 in. + 1 leader's guide (24 cm : ill ; 28 cm).
    DVD
    SUMMARY:  When a conflict arises, you want to identify the real problem, control emotions and react in a dignified manner. Ask yourself what value you put on the outcome, and on the relationship. Based on that answer, choose one of five strategies: 1. Accommodate, or let the other side win, when the outcome is not important to you, but you value the relationship. 2. Avoid any action or decision if the outcome is important, but you need time to position yourself, and the relationship can survive a temporary draw. 3. Compromise means both win a little and give up a little.  4. Compete works where the outcome is important, the relationship is not important, and there can only be one winner.  5. Collaborate when both outcome and relationship are important, and both parties trust each other to work out a mutually satisfying solution.    DVD-3046
    Conflict management/Personnel management/Interpersonal relations/Problem solving

The Diversity series: race, language & religion workplace issues.  Quality Media Resources,  [c1993?].
    1 videodisc (20 min.) : sd., col.; 4 3/4 in. + Facilitator's guide (34 p. ; 28 cm).
    DVD. Closed-captioned. Facilitator's guide is designed for the entire series. Also available as VHS-8032.
    SUMMARY:  Discusses the nature of conflict as it applies to discrimination and stereotyping. Shows that it is necessary to broaden our perspectives about language, religion, race, and ethnicity. Starts with people referring to stereotypes, such as Asians are good at math. History shows that there will always be conflict between groups, but we can develop skills to get beyond it at work. No one has the "right" answers on religion.  Everyone has a responsibility to speak out when coworkers voice stereotypes or prejudices. The key is open, honest communication, so that people are not afraid to be different.   DVD-3063
    Diversity in the workplace/Intercultural communication/Personnel management/Stereotype (Psychology)/Prejudices/Religion/Race relations/Foreign accent

Diversity: the real scene = Diversidad : la escena real.  Coastal Training Technologies Corp. : Coastal AMI : Coastal DVD,  2006.
    1 videodisc (22 min.) : sd., col. ; 4 3/4 in. + 1 booklet (16 p ; 21 cm).
    DVD. In English and Spanish.
    SUMMARY:  Presents workplace scenarios involving behavior and speech that may be discriminatory or otherwise disrespectful. Explains laws regarding discrimination, as well as strategies for managing personal biases and finding ways to work with others. Scenes include openness about lifestyles, pride in ethnicity, clothing styles, religion and holidays, work styles, weight, leaving on time, offering appropriate incentives or prizes, and disabilities that are not visible (such as bipolar disorder). Management must set the scene, but everyone is responsible for respectful treatment of others. In addition to the program, includes program outline, training points, and   leader's guide and  PowerPoint presentation which can be viewed or printed and customized.   DVD-2229
    Diversity in the workplace/Discrimination in employment/Interpersonal relations/Spanish language videos/Legal issues/Respect for persons.

El Acoso sexual encubierto.  Quality Media Resources,  1992.
    1 videodisc (28 min.) : sd., col. ; 4 3/4 in. + facilitator's guide (21 p ; 28 cm).
    Title from disc surface. Facilitator's guide is in English.  This is the same program as Subtle sexual harassment, DVD-3064, but Spanish voices.
    SUMMARY:  Examines abuse of power in the workplace; personal relationships and dating between employees; peer pressure to conform to a work groups' sexual values; and the challenges facing women or men in "non-traditional" work environments.    DVD-3065
    Sexual harassment/Work environment/Sex role in the work environment/Spanish language videos

Harassment: the real scene = Acoso: el escenaria real.  Coastal Training Technologies Corp. : Coastal AMI : Coastal DVD,  2006.
    1 videodisc (28 min.) : sd., col. ; 4 3/4 in. + 1 booklet (16 p ; 21 cm).
    DVD. In English and Spanish.  In addition to the program, includes program outline, training points, and resource material for DVD-ROM.  The latter includes a leader's guide that can be viewed or printed and a PowerPoint presentation that can be viewed or customized.
    SUMMARY:  Presents workplace scenarios involving behavior and speech that may be harassing or create a hostile work environment. Explains laws and responsibilities regarding harassment. Shows many short vignettes covering all kinds of harassment, both subtle and overt, regarding weight, foreign origin, disability (woman insists on "helping" a man in a wheelchair), sexual orientation and gender. Sections cover hostile environment, discrimination laws, intent vs. perception, joking around, touching, and third-party harassment.    DVD-2228
    Sexual harassment/Harassment/ Interpersonal relations/Work environment/Spanish language videos/Legal issues/Discussion-starter

LEAD with integrity: promoting a culture of ethical conduct and compliance.  VisionPoint,  2006.
    1 videodisc (26 min. + extras = ca 40 min.) : sd., col. ; 4 3/4 in. + 1 videocassette (ca 27 min. : sd., col. ; 1/2 in) + 1 facilitator's guide (67 p. ; 28 cm) + 1 facilitator resources guide (38 p. ; 28 cm) + 1 participant materials guide (20 p. ; 28 cm), in case 32 x 29 x 5 cm.
    DVD. Closed-captioned. Accompanying videocassette includes only the program and vignettes. LEAD with integrity (26 min.) -- Smart-Start integrity -- Bonus materials: Vignettes only -- TrainerTALK, Sue Mueller, master trainer -- Integrity insights with Victoria Wesseler.
    SUMMARY:  LEAD stands for: Listen and watch; Encourage openness and honesty; Analyze and take action; Demonstrate fairness and respect. This video explores how supervisors, by behaving in an ethical manner themselves, can encourage and promote the same behavior in their employees. 6 vignettes show managers setting a bad example to either employees or other managers, and someone setting them straight. Examples include having the secretary lie and say someone is not in, being afraid to report software copying, not taking time to listen to employee concerns, asking to skip a mandatory class, and big issues such as hiring and firing. Managers make little day-to-day choices that impact the organization.   DVD-2302 (DVD + VHS)
    Integrity/ Honesty/Leadership/Management/Personnel management/Supervisors/Organizational behavior/Work environment--Moral and ethical aspects/Business ethics/Discussion-starter

Leader madness.  Video Visions,  2006.
    1 videodisc (21 min.) : sd., col.; 4 3/4 in. + 1 guide (28 p ; 28 cm).
    DVD. Closed captioned. "This DVD includes a leader's guide in PDF format with reproducible participant worksheets, scene selection menu, PowerPoint Graphics file, and English and Spanish versions of the video"--Container
    SUMMARY:  Six workplace vignettes humorously depict the warning signs and the results of ineffective leadership, encouraging viewers to take a fresh look at their own leadership practices. A doctor from the Institute for Leadership Disorders introduces 6 leaders who went mad as they ignored the simple rules of effective leadership: allow people to do their jobs; tell people what they're doing right; use enthusiasm to solve problems; put leadership before friendship; take the time to really listen; and be an ethical role model. Opening scene shows men in white jackets dragging away a strait-jacketed boss.   DVD-3047
    Management/Interpersonal relations/Motivation (Psychology)/Leadership/Spanish language videos

Millennium: leadership capsules for the 21st century.  Quality Media Resources,  [c1995?].
    2 videodiscs (15 min. each) : sd., col. ; 4 3/4 in. + 2 guides (32, [28] p ; 28 cm) in 1 binder.
    DVD. Closed-captioned.
    SUMMARY:  Capsule 1, Leadership is...., explores the new age of leadership and its characteristics. Considers the role and need for leadership in the 21st century. This is the overview video for the Millennium series. It explores the new age of leadership and it's characteristics,  considers the role and need for leadership in the 21st century, defines "leadership," sets out the parameters of who is a leader, what are leadership skills, why be a leader, etc. --  Capsule 2, The Leader as coach, discusses what qualities and characteristics the person must have in order to coach. Explains skills that a coach uses in the coaching process: building the capacity, inspiring people, reflecting back ideas, and facilitating learning. Both DVD's jump among experts as each says a couple of sentences.   DVD-3069
    Leadership/Management/Employees--Coaching of/Coaching

More high impact: forklift safety.  American Training Resources,  2004.
    1 videocassette (24 min.) : sd., col. ; 1/2 in. + leader's guide (20 p. ; 18 cm.)
    SUMMARY:  Teaches the importance of safety measures when operating powered industrial trucks, such as forklifts. Filled with re-creations of actual accidents from OSHA files, this film has proven to be a highly effective training tool through its scared-straight, graphic nature. Examples: large pipe falls from hauler and crushes pedestrians; unqualified operator drives forklift and impales worker; blocked view and high speed results in fatal collision with bicyclist; forklift with raised load hits pothole and tips over; speeding forklift turns on incline ramp and tips over.   VTC-14232
    Forklift trucks--Safety measures/Industrial safety/Truck driving--Safety measures

Nobody's listening.  CRM Learning,  2005.
    1 videodisc (11 min.) : sd., col. ; 4 3/4 in. 1 leader's guide (25 p ; 28 cm).
    DVD  "Based on material developed by Dr Stephen R Covey"--P [i] of Leader's guide.
    SUMMARY:  Ray is a manager more interested in getting out the door and to tonight's game than in listening to Leo's problem.  Instead, every time he bolts for the exit, he is caught in a loop that returns him to his office and repeats the action -- until he finally realizes that he will have to really listen, understand, and engage with others and their tasks. As they discuss solutions they realize that everyone could have done a better job if they had paid attention to what was going on around them.  For all levels: leaders, managers, and staff.   DVD-2138
    Oral communication/Communication/Attention/Listening/Management/Interpersonal relations/Communication in management

One will die: the John Martin story.  American Training Resources,  [200-?].
    1 videocassette (22 min.) : sd., col. ; 1/2 in.
    SUMMARY:  The industrial accident in which John Martin was severely burned is reenacted in order to examine industrial safety and accident prevention.  He was an acknowledged risk-taker in a culture slack on safety issues. The two workers asked other people if everything was locked out and ready, but didn't take the time to verify conditions themselves. Attitudes, behaviors and choices of all involved, from management on down, contributed to an injury that changed John's life. Everyone is responsible for safety.   VTC-14224
    Industrial accidents/Accidents--Prevention/Industrial safety/Safety education/Martin, John.

Patterns.  Quality Media Resources,  [200-?].
    3 videodiscs (62 min.) : sd., col. ; 4 3/4 in. + 1 CD-ROM + 1 facilitation guide ([65] p ; 28 cm).
    DVD. Accompanying CD-ROM requires Microsoft PowerPoint, Microsoft Word, and (or) Adobe Acrobat Reader.  Program 1. Preventing sexual harassment (for all employees) (26 min). -- Program 2. Responding to sexual harassment (for organizational leaders) (26 min). -- Program 3. Rights & responsibilities (new employee orientation) (10 min).
    SUMMARY:  This 3-program set explores the behavioral side of sexual harassment, arming employees and managers with the tools they need to effectively prevent incidents in the first place, and to respond appropriately when they either feel harassed or are aware of harassment occurring.  Program 1 examines certain types of harassers, discusses the fear that often prevents victims from reporting the behavior, and helps victims determine the best way to end it. Program 2 examines the legal liability issues and personal responsibility that managers and supervisors must face.  Program 3 is a brief introduction for new employees, covering what sexual harassment is, how it is damaging to the person being harassed, the harasser, the workgroup and the organization, and what an employee's rights and responsibilities are.    DVD-3070
    Sexual harassment/Work environment/Sex role in the work environment/Legal issues

The Respectful workplace: redefining workplace violence.  Quality Media Resources,  1994.
    3 videodiscs (25 min. each; 76 min. for all 3) : sd., col. ; 4 3/4 in. + 1 facilitator's guide (73 p. ; 28 cm)
    DVD. Closed captioned.
    SUMMARY:  Shares insights on how to begin reducing violence in the workplace and initiate the process that promotes conflict resolution and communication between and among customers and employees. Program 1. Opening the right doors (for all employees) (25 min.) deals with the relationships that can lead to escalating violence. -- Program 2. Diffusing hostility through customer service (for customer service) (25 min.) shows that good customer service turns around negative situations before they occur. -- Program 3. Managing harmony (for organizational leaders) (26 min.) discusses mediation, creating good work environments, and leadership skills.   DVD-3068
    Violence in the workplace/Conflict management/Customer service/Work environment/Anger in the workplace/Bullying in the workplace.

SalesSmarts for sales managers.  VisionPoint,  2006.
    1 videodisc (ca. 55 min.) : sd., col. ; 4 3/4 in + 2 videocassettes  + 1 facilitator guide (60 p ; 28 cm) + 1 facilitator resources guide (97 p ; 28 cm) + 1 participant materials guide (32 p ; 28 cm), in case 32 x 29 x 5 cm.  (SalesSmarts series)
    DVD. Closed-captioned.  Bonus materials on DVD: Sales insights (with Matt Terronez) -- Interview with Sue Mueller, master trainer.
    SUMMARY:  SALE stands for: Set the stage; Analyze needs; Link to solutions; Establish commitment.  "Designed for new sales managers or for sales managers with limited management experience: introduces the multiple roles, responsibilities, knowledge, and skills required of an effective sales manager"--Container.
CONTENTS:  SALE : one step at a time (32 min.) -- SALE : putting it all together (11 min.) -- Coaching for SALE success (12 min.) -- Smart-Start sales truths -- Bonus materials: videocassette [v 1] SALE : one step at a time -- SALE : putting it all together -- videocassette [v 2] Coaching for SALE success   DVD-2347 (DVD + VHS)
    Selling/Sales executives--Training of/Sales personnel--Training of/Communication/Business communication/SalesSmarts series

SalesSmarts for sales professionals.  VisionPoint,  2006.
    1 videodisc (ca. 43 min.) : sd., col.; 4 3/4 in. + 2 videocassettes  + 1 facilitator guide (61 p. ; 28 cm) + 1 facilitator resources guide (109 p. ; 28 cm) + 1 participant materials guide (27 p. ; 28 cm), in case 32 x 29 x 5 cm.  (SalesSmarts series)
    DVD. Closed-captioned. Bonus materials on DVD: Sales insights (with Matt Terronez) -- Interview with Sue Mueller, master trainer.
    SUMMARY:  SALE stands for: Set the stage; Analyze needs; Link to solutions; Establish commitment.  This video will be especially helpful to participants who have little or no sales experience. "Participants will experience a comprehensive introduction to the basic sales process and each person's role within it.  Special attention is devoted to the competency areas of selling, communication, and presentation.  Learning activities include a variety of opportunities to explore and practice skills and strategies for responding to common sales situations."--P 3, Facilitator guide.
CONTENTS:  SALE : one step at a time (32 min) -- SALE : putting it all together (11 min) -- Smart-Start sales truths -- Bonus materials: videocassette [v 1] SALE : one step at a time -- videocassette [v 2] SALE : putting it all together.   DVD-2346 (DVD + VHS)
    Selling/Sales personnel--Training of/Communication/Business communication/SalesSmarts series

SalesSmarts for service and support professionals.  VisionPoint,  2006.
    1 videodisc (ca. 57 min.) : sd., col.; 4 3/4 in. + 2 videocassettes  + 1 facilitator guide (68 p. ; 28 cm) + 1 facilitator resources guide (55 p. ; 28 cm) + 1 participant materials guide (34 p. ; 28 cm), in case 32 x 29 x 5 cm.  (SalesSmarts series)
    DVD. Closed-captioned. Bonus materials on DVD: Sales insights (with Matt Terronez) -- Interview with Sue Mueller, master trainer.
    SUMMARY:  SALE stands for: Set the stage; Analyze needs; Link to solutions; Establish commitment. This video is for professionals who support sales teams in their organizations.
CONTENTS:  SALE : one step at a time (32 min) -- SALE : putting it all together (11 min) -- SALES : supporting the SALE process (14 min) -- Smart-Start sales truths. Explains how each step of the S.A.L.E. Process builds trust and credibility with prospects and customers. Shows how to resolve customer problems and complaints in a way that maintains customer loyalty. Shows how to recognize and respond to new sales opportunities with existing customers.   DVD-2348 (DVD + VHS)
    Selling/Sales personnel--Training of/Communication/Business communication/SalesSmarts series

Small falls are a big deal.  American Training Resources,  [2005?].
    1 videocassette (21 min.) : sd., col. ; 1/2 in. + leader's guide (16 p. ; 18 cm.)
    VHS.
    SUMMARY:  Small falls like a trip over an unsecured rug or a slip on a slippery substance can result in broken bones, skull fractures and even permanent disability. Having attended numerous fall injuries as a firefighter and EMT, Martin Lesperance stresses that we can prevent most fall injuries by recognizing and controlling all fall hazards we encounter. Topics include the importance of wearing proper footwear, recognizing and controlling slip and trip hazards, transitional areas and changing walking surface conditions, correcting fall hazards, situational awareness and moving from one level to another.   VTC-14234
    Falls (Accidents)/Safety education

Subtle sexual harassment.  Quality Media Resources,  [c1992?].
    2 videodiscs (28 min. & 29 min. = 57 min. total) : sd., col. ; 4 3/4 in. + 1 facilitator's guide (21 p ; 28 cm).
    DVD. Closed-captioned.
    SUMMARY:  Program 1. The Issue is respect (for all employees) (28 min) examines abuse of power in the workplace; personal relationships and dating between employees; peer pressure to conform to a work groups' sexual values; and the challenge facing women or men in "non-traditional" work environments.   -- Program 2. Management's new responsibilities (for organizational leaders) (29 min) addresses the issues: Can a person become a victim even if the offensive behavior is not directed at them?  What is a company's liability when one of their clients harasses an employee?  Can compliments and acts of "kindness" constitute illegal sexual harassment?  Can rumors constitute sexual harassment?  Makes the point that men and women often have very different views of the same behavior.   DVD-3064
    Sexual harassment/Work environment/Sex role in the work environment/Respect for persons/Legal issues

Tom Harvey's accident investigation for everyone.  Educational Resources, Inc. ; American Training Resources [distributor],  [200-?].
    1 videocassette (22 min.) : sd., col. ; 1/2 in. (16 p. ; 18 cm.).
    VHS. Host: Tom Harvey.
    SUMMARY:  Designed to help employees see that accident investigation means creating an environment where everyone, not only management, is a participant, thus making a safer working environment. Often investigations focus on finding someone to blame, rather than finding fixes to keep the incident from happening again. Covers the importance of accident reporting, employees' roles and responsibilities, and management's and investigators' roles. Explains how to document the scene, gather data, and conduct interviews; how to do a cause analysis; and how to implement corrective action.   VTC-14215
    Safety education, Industrial/Industrial safety/Accident investigation/Accidents--Prevention/Harvey, Tom

The Value of time.  CRM Learning (Firm),  2006.
    1 videodisc (2:30 min.) : sd., b&w ; 4 3/4 in. + discussion guide ([3] p. ; 19 cm.).
    Title from disc surface.  Franklin Covey.
    SUMMARY:  To be used as: a meeting opener or session starter, part of an overall training course related to time or stress management, or as a meeting closer. Soft music with typed words. Goes through increments of time from year, month, week, day, ... down to a millisecond, with statements such as, "To realize the value of a millisecond, ask the athlete who won the gold."   DVD-2399
    Time management/Meeting opener/Session starters(Short films)

Working safely in hot environments.  American Training Resources,  2002.
    1 videocassette (16 min.) : sd., col. ; 1/2 in. + leader's guide (14 p. ; 18 cm.)
    SUMMARY:  Learn how heat affects the human body, what the different types of heat stress are, how to respond to a heat-related illness and what you can to prevent heat stress. Covers heat rash, cramps, exhaustion and stroke. Shows several heat-related illness scenarios to illustrate how dangerous heat can be, and the importance of knowing the warning signs.   VTC-14233
    Heat--Physiological effect/Heatstroke/Safety education

Generations: M.E.E.T. for respect in the workplace.  VisionPoint Productions,  2006.
    2 videodiscs (15 min. + 29 min. = 44 min.) : sd., col. ; 4 3/4 in. + 2 videocassettes (15 + 29 = 44 min.) : sd., col. ; 1/2 in. + 1 facilitator guide (101 p.) + 1 facilitator resources (62 p.) + participant materials (28 p.)
    Title from container. Closed-captioned. Videocassettes contain same program as DVDs. The guide includes agendas for one-hour overview, half-day workshop, and for a managers' workshop.
    SUMMARY:  Teaches employees and managers how to better communicate across four generations in the workplace by using the M.E.E.T. (Make time to discuss; Explore differences; Encourage respect; Take personal responsibility) approach to handling conflict. Points out that different age groups will have different approaches to technology, business etiquette, authority, leadership, hierarchy, and management styles. Rather than make assumptions about the work ethics of others, try to find common ground.
Note       "Generations" DVD  (29 min.) is for all employees and  "Managing generations" DVD  (15 min.) is for managers. Helps managers gain insights and skills to minimize conflict and make a multi-age workforce an advantage.   DVD-1967 (DVD + VHS)
    Diversity in the workplace/Conflict of generations/Intergenerational relations/Supervision of employees/Respect for persons/Conflict management/Diversity in the workplace/Workshop & training package/Etiquette/Management/Generation gap/        

People.  Workplace Pub.,  2005.
    1 videodisc (4 min.) : sd., col. ; 4 3/4 in. + 1 CD-ROM + 1 book (124 p. : ill. ; 23 cm.) + 1 facilitator's guide ([3] leaves ; 28 cm.) + participant supplementary materials ([22] p. ; 28 cm.) 
    Book entitled, "Effective people skills" by Terry R. Bacon. DVD format. System requirements for accompanying CD-ROM: PC with CD-ROM drive, Adobe Acrobat Reader. "Sale version"-- CD-ROM contains facilitator's guide and participant supplementary materials in PDF format. Accompanying material includes book: Effective people skills, by Terry R. Bacon, c2004.
    SUMMARY:  Produced as a supplement to training programs addressing interpersonal skills, diversity, conflict, teamwork, harassment, career, leadership and management. Shows people in a variety of worldwide settings, both workplace and recreational, while a narrator points out that everyone is different and unique. Everyone needs to feel valued and respected. People may not remember what you say or do, but they will remember how you made them feel.   DVD-2054
    Interpersonal communication/Interpersonal relations/Communication in organizations/Respect for persons/Diversity in the workplace/International business enterprises/Globalization/Customer service/Workshop & training package

Positive discipline: how to resolve tough performance problems quickly... and permanently.  CRM Learning,  2006.
    1 videodisc(24 min.) : sd., col. ; 4 3/4 in. + 1 CD-ROM (4 3/4 in.) + 1 leader's guide (61 p. : ill. ; 28 cm.) + 10 participant workbooks (14 p. ; 28 cm.) + 10 booklet (51 p. ; 22 cm.)
    Based on the book: Positive discipline / by Eric Harvey, Paul Sims. Dallas, TX ; Walk the Talk Company, c2005. ISBN 1885228627
    SUMMARY:  Training program for supervisors, using dramatizations of performance issues and how to solve them through positive discussion, not punitive action. Most managers make excuses (lawsuits, resentment, reduced productivity, etc.) for not facing discipline problems. Three examples show managers using a five-step program to avoid emotionally-charged encounters and calmly and respectfully discuss problem vs. desired performance. 1) identify the performance gap, 2) analyze the severity, 3) discuss with the employee, 4) document the agreed solution, and 5) follow-up and monitor results. Covers taking immediate action, listening, open-ended questions, avoiding opinion and attitude references, explaining consequences (and not threats), steering the person to find a solution, and ending on a positive note.   DVD-1966
    Supervision of employees/Discipline/Personnel management/Leadership/Management/Coaching/Harvey, Eric/Workshop & training package

The Right side of the line: creating a respectful and harassment-free workplace.  VisionPoint Productions,  2005.
    1 videodisc (21 min.) : sd., col. ; 4 3/4 in. + 1 videocassette (23 min.) : sd., col. ; 1/2 in. + 1 facilitator's guide (176 p.) + participant materials (32 p.) + 1 self-study workbook (34 p.), loose-leaf, in container 32 x 29 x 5 cm.
    DVD includes: The Right side of the line -- Let's M.E.E.T.: how to respond to unprofessional behavior in the workplace -- SMART START: harassment & discrimination. Bonus materials: Trainer talk -- Classroom slides -- Legal insights. Videocassette is closed captioned.  Accompanying videocassette contains all except the bonus materials from the DVD.
    SUMMARY:  Six vignettes teach people how to respond if they are victims of harassment or discrimination, or witness prohibited behavior against others. Vignettes: teasing/hazing, inappropriate humor, racial discrimination and stereotyping, sexual orientation and religious beliefs, gossip and defamation, and third party sexual harassment and retaliation. Points out that there are 3 types of problem behavior: 1) unprofessional, but not necessarily illegal, 2) prohibited by company policy, and 3) illegal. Organizations can set higher standards than the law and enforce limitations on free speech rights.   DVD-1903 (DVD & VHS)
    Harassment/Discrimination in employment/Workshop & training package/Legal issues/Respect for persons/Religion/Diversity in the workplace/Stereotype (Psychology)

Start right-- stay right: orientation basics.  CRM Learning,  2005.
    1 videodisc (40 min.) : sd., col. ; 4 3/4 in. + 1 leader's guide (188 p. : ill. ; 28 cm.) + 1 booklet (employee's guide)  (45 p. ; 23 cm.) + 1 CD-ROM (4 3/4 in.)
    DVD. CD-ROM contains PowerPoint presentation. Demonstrates 24 success behaviors. Video is divided into four sections: "You and your mindset," "You and your co-workers," "You and your manager or supervisor," and "You and the organization." Booklet entitled, "Start right -- stay right : every employee's straight-talk guide to job success." Also see the shorter  edition, DVD-1615.
    SUMMARY:  The chaptered DVD can be shown as a stand alone program or as a complete workshop. These are the same scenes as in DVD-1615, but a narrator reinforcing the major learning points has been added. The 24 success behaviors include ethics,