August 2008 new titles

5 questions every leader must ask: engaging your team to achieve any goal.  CRM Learning,  2007.  1 videodisc (ca. 28 min.) : sd., col. ; 4 3/4 in. + 1 CD-ROM (4 3/4 in.) + 1 leader's guide (51 p. ; 28 cm.), in container (31 x 26 x 5 cm.)
   DVD.  Based on the book: Leadership made simple / by Ed Oakley and Doug Krug. Host, Ed Oakley. CD-ROM includes PowerPoint presentation and reproducible participant worksheets.
    SUMMARY:  A good leader can involve the team by building on what went right rather than analyzing what went wrong. This program illustrates how solutions to solving problems, achieving goals and increasing productivity can easily present themselves when leaders ask team members the right questions and trust that the answers are in the room.  Based on the book by the same title,  the video introduces a process called The Framework for Leadership , consisting of 5 questions, which, when asked in a specific order, enable leaders to engage their team in finding and implementing effective solutions.  Questions: what is already working? what caused this success? what is our objective? what are the benefits of accomplishing our objective? what can we do more, better, or differently to move closer to our objective? Includes bonus interviews with featured leaders.   DVD-3627
   Leadership/Teams in the workplace/Management/Communication in management/Organizational effectiveness/Meetings/Attitude (Psychology)/Decision-making, Group/Goal (Psychology)/Questioning/Trust (Psychology)/Creative thinking/Appreciative inquiry
    Very good technique for getting people together on a plan.

Developing a professional image.  Cambridge Educational,  2005.  1 videodisc (ca. 23 min.) : sd., col. ; 4 3/4 in.  (Back to the basics series)
   DVD. Can be viewed using a DVD player or computer with a DVD-ROM drive. Program originally produced in 2000.
    SUMMARY:  Discusses the importance of a professional image, and how to develop and maintain it. Professional appearance involves being neat and presentable, being aware of body language, and showing confidence. Whether you are an office worker or a house painter, your appearance must match your role. Pick a job that fits your personality, show a positive attitude, ask questions and solicit feedback from coworkers and mentors, keep up with trends in your field, be careful with written communications, and remember that even outside the workplace you represent your organization. Good program for beginning workers in any field. Presenters include a software sales rep, spa manager, painter, automotive customer service rep, professional advisor and career counselor.   DVD-4180
   Professional employees./Clothing and dress./Body language./Business etiquette./Success in business./Employee orientation
    Good. Timeless information so styles won't change a lot.

Harassment training for supervisors: let's face it = Capacitacion contra el hostigamiento para supervisores : enfrentemoslo.  Coastal Training Technologies Corp. : Coastal AMI,  2007.  1 videodisc (ca. 19 min.) : sd., col.; 4 3/4 in. + 1 guide (16 p.)
   DVD. To access the DVD-ROM portion, insert disc into a computer's DVD-ROM drive. Program in English, Spanish, and International English. Resource material for DVD-ROM includes a Leader's guide that can be viewed or printed and a PowerPoint presentation that can be viewed or customized. Interactive training scenes -- Program -- Training points -- Resource material for DVD-ROM.
    SUMMARY:  Supervisors will learn: what constitutes harassment; about communicating policies and training employees for awareness; how to create a safe working environment; and how to handle a complaint. Harassment, though often subtle, takes a toll on employee morale and retention and can make the company liable for damages. Supervisors may want to avoid the issue, but can't, so "Let's face it." Examples include one woman offering to help another with her drinking problem, teasing the newly wed, religion, national origin and sexual issues, and show both the clueless and predators.    DVD-4106
   Supervision of employees/Harassment/Workshop & training package/Management
    Pretty good for Coastal. Explains well, gives lots of examples.

He said, she said: an interactive sexual harassment workshop.  Media Partners,  2006.  2 videodiscs (ca. 26 min. each) : sd., col. ; 4 3/4 in.
   DVD. Title from container. Disk 2 includes trainer's materials (leader's guides, PowerPoint, etc.).
    SUMMARY:  Challenges beliefs and assumptions about sexual harassment and inappropriate behavior at work through a series of seven scenarios.  Offers a choice of workplace settings: healthcare, industrial, office, and retail/service.  Includes expert commentary. disk 1. He said, she said (with expert opinions) --  disk 2. He said, she said (without expert opinions). Select from one of 4 workplace settings and either auto-pause or manual pause; chapter selection also available. In each example, both sides give their view, and sometimes a co-worker also tells how they see it. Examples show consensual behavior developing into unwanted behavior, a boss who removes a woman from a hostile environment rather than speak to an offending board member, quid pro quo, coworkers' response to sexual orientation issues, and 3rd party complainant.   DVD-3966
   Sexual harassment/Sex role in the work environment/Sexual orientation/Gay/Lesbian/Homosexuality/Workshop & training package
    Good examples. All of the scenes are the same for healthcare, industrial, etc.

It's a dog's world: a painfully funny video about patient care.  CRM Learning,  2008.  1 videodisc (ca. 30 min.) : sd., col. ; 4 3/4 in. + 1 CD-ROM (4 3/4 in.) + 1 leader's guide (30 p. ; 28 cm.) in container (31 x 27 x 7 cm.)
   DVD. Based on a story by Leslie Scott. Subtitle from disc surface and container. The DVD contains both the 1st (1993) and 2nd (2008) editions of the feature program. The CD-ROM contains a PowerPoint presentation plus participant handouts (PDF).
    SUMMARY:  Contrasts the good and bad aspects of patient services when a man and his dog both go for treatment. The dog gets excellent care at the vet's while his master suffers long waits, uncaring and rude employees, etc. The vet's office even does a follow-up call.   DVD-4254
   Medical care--Quality control/Physician and patient/Nurse and patient/Quality assurance/Patient satisfaction/Customer service/Quality/Dogs
    Not sure what they added, but both versions are on this DVD.

Let's get honest.  Media Partners Corp.,  2006.  1 videodisc (15 min.) : sd., col. ; 4 3/4 in. + 2 handbooks + 1 CD-ROM (4 3/4 in.)
   DVD. DVD special features: Chapters -- Extended training scenes -- Learning materials (PowerPoint slides, PDF and MS Word; requires DVD-ROM drive for access) -- About Media Partners -- Bonus previews. Accompanying CD-ROM includes trainer's resource guide with reproducible participant's handouts (available in MS Word and PDF formats), and a PowerPoint presentation. The letter "o" in title word honest is represented by a yellow diamond suggestive of a traffic sign.  The sign features male and female figures standing near a water cooler.
    SUMMARY:   Presents solutions to a variety of workplace sexual harassment issues ranging from flirting and dating to clueless behavior and predatory harassment. Scenarios address the difficulties of living in a sexually-charged society while putting sexuality on hold at work. Discusses social filters (would you want Grandma to hear you?) to keep private lives private, stop gossip and flirting, and understand that everyone must speak up about inappropriate talk and behavior. Includes 8 expanded training scenes for use in a workshop setting.   DVD-3965
   Sexual harassment/Sex role in the work environment/ Motivation (Psychology)/Workshop & training package
    Media Partners does an excellent job of keeping their programs upbeat and fast-moving.

Managing me.  Video Visions,  2008.  1 videodisc (17 min.) : sd., col. ; 4 3/4 in. + 1 guide (28 p. ; 28 cm.)
   DVD; both widescreen version (16:9) and standard version (4:3) included. DVD includes leader's guide in PDF format with reproducible participant worksheets, scene selection menu, and PowerPoint Graphics file.
    SUMMARY:  Six vignettes depict various problem situations in the workplace.  Viewers are presented with 2 options for each situation: reacting with one's gut (impulse) or one's head (reason).  Demonstrates the wisdom of reacting with reason as follows: teach, don't attack; mediate, don't take sides; solve, don't blame; open doors, don't close them; negotiate, don't argue; confront, don't avoid. Managing yourself is key to managing other people, as how you react has long-lasting consequences on morale, retention, and productivity. Uses examples of a little league coach, disagreements, confrontation, bad news, and new ideas.   DVD-3828
   Management--Psychological aspects./Supervision of employees./Conflict management./Mediation./Leadership
    Good.

Modern teller training 5. Number 1. Your role as a professional teller.  1st Financial Services,  2008.  1 videodisc (15 min.) : sd., col. ; 4 3/4 in. + 1 guide (48 p. ; 28 cm.)
   DVD.
    SUMMARY:  Find out what it's like to be a teller, how to work with customers, and how to become part of your bank's team.   DVD-4203
   Bank tellers--Training of./Bank employees--Training of/Banks and banking

Modern teller training 5. Number 10. You and your customers.  1st Financial Services,  2008.  1 videodisc (27 min.) : sd., col. ; 4 3/4 in. + 1 guide (60 p. ; 28 cm.)
   DVD.
    SUMMARY:  Students will learn about the 4 "C's" of good customer relations: Courtesy, Concern, Confidentiality, and Competence.   DVD-4212
   Customer relations./Banks and banking./Bank tellers--Training of./Bank employees--Training of./Banks and banking

Modern teller training 5. Number 2. Handling cash.  1st Financial Services,  2008.  1 videodisc (16 min.) : sd., col. ; 4 3/4 in. + 1 guide (76 p. ; 28 cm.)
   DVD.
    SUMMARY:  As a bank teller, learn how to receive, disburse, and process cash; how to obtain, arrange, transfer, and store cash; how to count currency; and about security.   DVD-4204
   Cash  management./Bank tellers--Training of./Bank employees--Training of.

Modern teller training 5. Number 3. Checking & savings transactions.  1st Financial Services,  2008.  1 videodisc (13 min.) : sd., col. ; 4 3/4 in. + 1 guide (92 p. ; 28 cm.)
   DVD.
    SUMMARY:  As a bank teller, learn about checking accounts, checking deposits, savings and investment accounts, savings account deposits and withdrawals, retirement accounts, and related bank regulations.   DVD-4205
   Checking accounts. /Bank deposits./Savings accounts./Individual retirement accounts/Bank tellers--Training of./Bank employees--Training of.

Modern teller training 5. Number 4. Making the check-cashing decision.  1st Financial Services,  2008.  1 videodisc (10 min.) : sd., col. ; 4 3/4 in. + 1 guide (88 p. ; 28 cm.)
   DVD.
    SUMMARY:  Learn how to examine a check and endorsement; how to evaluate appropriate identification; and the importance of understanding your bank's legal and policy requirements for cashing checks.   DVD-4206
   Checks./Check fraud--Prevention of./Bank tellers--Training of./Bank employees--Training of.

Modern teller training 5. Number 5. Additional bank products & services.  1st Financial Services,  2008.  1 videodisc (18 min.) : sd., col. ; 4 3/4 in. + 1 guide (76 p. ; 28 cm.)
   DVD.
    SUMMARY:  Learn about negotiable instruments such as cashier's checks, money orders, and traveler's checks; learn about accepting payments for loans, taxes, utility bills; learn how to redeem U.S. savings bonds and how to issue credit card cash advances; and learn about automated and electronic services.   DVD-4207
   Banks and banking./Negotiable instruments./Banks and banking--Automation./Bank tellers--Training of./Bank employees--Training of.

Modern teller training 5. Number 6. Balancing out.  1st Financial Services,  2008.  1 videodisc (10 min.) : sd., col. ; 4 3/4 in. + 1 guide (72 p. ; 28 cm.)
   DVD.
    SUMMARY:  Learn the basic principles of balancing out and how to locate and resolve errors.   DVD-4208
   Banks and banking./Bank tellers--Training of./Bank employees--Training of.

Modern teller training 5. Number 7. Forgery & signature verification.  1st Financial Services,  2008.  1 videodisc (15 min.) : sd., col. ; 4 3/4 in. + 1 guide (56 p. ; 28 cm.)
   DVD.
    SUMMARY:  Learn about forgery signs and techniques; learn how to verify a signature; learn the importance of knowing your bank's guidelines and about understanding compliance issues.   DVD-4209
   Forgery./Signatures (Writing)/Banks and banking./Bank tellers--Training of./Bank employees--Training of.

Modern teller training 5. Number 8. Detecting counterfeits.  1st Financial Services,  2008.  1 videodisc (23 min.) : sd., col. ; 4 3/4 in. + 1 guide (56 p. ; 28 cm.)
   DVD.
    SUMMARY:  In addition to learning about how to discern the differences between genuine and counterfeit currency, students will learn about counterfeit cashier's, payroll, personal, traveler's, business, and government checks, as well as counterfeit money orders.   DVD-4210
   Counterfeits and counterfeiting./Bank tellers--Training of./Bank employees--Training of.

Modern teller training 5. Number 9. Preventing fraud.  1st Financial Services,  2008.  1 videodisc (20 min.) : sd., col. ; 4 3/4 in. + 1 guide (76 p. ; 28 cm.)
   DVD.
    SUMMARY:  There are many kinds of fraud: mail, wire, phone, and cyber. Students will learn about computer, ATM, and online banking fraud, as well as internet scams. Other topics introduced are identity theft, bank examiner scam, pigeon drop game, Nigerian (or 4-1-9) scam, and elder abuse.   DVD-4211
   Fraud--Prevention./Bank tellers--Training of./Bank employees--Training of.

Moment of truth.  Media Partners,  2008.  1 videodisc (22 min.) : sd., col. ; 4 3/4 in. + 1 CD-ROM (4 3/4 in.) + 2 copies of participant's guide (39 p. ; 22 cm)
   DVD. CD-ROM includes a leader's guide, a PowerPoint presentation, and reproducible handouts.
    SUMMARY:  Vignettes designed to help resolve ethical dilemmas by asking yourself: Is it the truth? Fair to all? Free from harm? Am I proud to do it? Shows people being pressured by boss, coworker, friend and family. Examples include factory safety vs. speed, sales staff crediting a sale for this month rather than next, employee theft, privacy law, retail (use your employee discount on me), and insider trading. Our choices define us.   DVD-3866
   Decision making /Ethics/Business ethics
    Good.

Ordinary people, extraordinary results: true stories of great leadership.  CRM Learning,  2008.  1 videodisc (ca. 36 min.) : sd., col. ; 4 3/4 in.
   DVD. Closed-captioned for the hearing impaired. Presenter, Stephen R. Covey. Special features: Meeting openers : Your best moment (2:30 min.), Live, love, learn, legacy (2:30 min.). PDF of printable discussion guide.
    SUMMARY:  Consists of 2 meeting openers and four short films, each highlighting the leadership abilities of a particular individual. Trim tab (7:28 min.)   is about small changes with large impact. It tells the story of New York city cutting crime by cleaning up the subways, and of a school principal who got down on her knees to scrub the floor in the boys' restroom, leading to a culture of doing whatever it takes. -- A legacy of winning (8:22 min.) has 2 coaches of Univ. of North Carolina women's soccer telling their secrets for bringing out the best in their players.-- Store 334 (7:40 min.) shows a new grocery store supervisor asking his staff to commit to one small improvement at a time.-- Emma Brandon (7:20 min.), a nurse at a psychiatric facility, won "Boss of the year" by listening to her staff and encouraging them to try their ideas. Meeting openers: In Your best moment (2:30 min.) a CEO tells about his brilliant proposal and how he needed to change things in small ways, on a daily basis. "Live, love, learn, legacy (2:30 min.) is a series of inspirational thoughts and quotes.   DVD-4009
    Leadership/Change (Psychology)/Motivation (Psychology)/Soccer--Coaching/Covey, Stephen R./Health care staff
    Covey introduces each story. I like the short films. My favorite is the CEO telling how his brillian proposal was applauded by all but not implemented.

Preventing retaliation in the workplace: recognize, respond, resolve.  VisionPoint,   2007.  1 videodisc (27 min.) : sd., col. ; 4 3/4 in. + 2 videocassettes : sd., col. ; 1/2 in.) + 1 facilitator guide (92 p. ; 28 cm.) + 1 facilitator resources guide (77 p. ; 28 cm.) + 1 participant materials guide (19 p. ; 28 cm.), in case 32 x 29 x 6 cm.
   DVD. Closed-captioned. The DVD package includes a 5 minute introduction piece, a 17 minute film for mangers and a 5 minute overview for employees as well as a 4 minute meeting opener on the realities of retaliation in the workplace. One videocassette is the full 22 min. program; the other videocassette is the 5 min. overview.
    SUMMARY:  Retaliation is the fastest growing type of discrimination and can occur between manager and employee, employee and employee, or manager and manager. It's essential to have an environment where people feel safe voicing concerns. Ensure that your managers fully understand their roles and responsibilities when it comes to recognizing overt and subtle retaliation, preventing it, and creating a culture of integrity, compliance and trust. Interactive menu allows viewing the full program, segments, vignettes, overview, or additional materials.    DVD-3626 (DVD & VHS)
   Personnel management/Work environment/Organizational behavior/Revenge/Bullying in the workplace--Prevention/Violence in the workplace/Workshop & training package/Retaliation/Management/Legal issues
    Looks good.

Seeing red cars.  Star Thrower Distribution,  2008.  1 videodisc (ca. 10 min.) : sd., col. ; 4 3/4 in. + 1 CD-ROM (4 3/4 in.)
   DVD. Contents of CD-ROM: PowerPoint presentation, video transcript, training guide, self study guide, activity guides, pocket reminder cards, screensaver, wallpaper, training invites.
    SUMMARY:  "Encourages audiences to focus on what they do want instead of focusing on what they don't.  By having a positive attitude and taking action, viewers will be motivated to move in the right direction for themselves and for their organization"--Container. Narrator Laura Goodrich explains 3 steps to achieving goals: 1. Make a commitment to focus on what you want. 2. Monitor yourself. 3. Practice persistence.   DVD-3950
   Self-actualization (Psychology)/Attitude (Psychology)/Motivation (Psychology)/Goal (Psychology)/Success/Commitment (Psychology)
    Very positive person that makes me want to be more like her. Very simple film.

Working with you is killing me: freeing yourself from emotional traps at work.  CRM Learning,  2007.  1 videodisc (23 min.) : sd., col. ; 4 3/4 in. + 1 CD-ROM (4 3/4 in.) + 1 leader's guide (80 p. ; 28 cm.) + 2 participant workbooks (15 p. ; 28 cm.).
   DVD format. Based on the book: Working with you is killing me /  by Katherine Crowley and Kathi Elster.  Call Number: HF5548.8 .C685 2006.  CD-ROM includes PowerPoint presentation and optional activity handout.
    SUMMARY:  Authors of the best-selling book teach employees and managers how to tame a toxic co-worker by setting boundaries and how to reduce stress-related problems and control interpersonal relationships. Shows 3 examples: an office with an employee invading another's workspace, a hospital where a needy coworker complains constantly, and a garage where an employee's work declines. In each case, the stressed coworker or manager has to acknowledge their own role in the problem, consider their options, talk to the offender, and back it with business tools, such as keeping records or enforcing the job description. While you cannot change difficult personalities, you can change how you interact with them and avoid getting emotionally stressed.   DVD-3628
   Interpersonal relations/Interpersonal communication/Psychology, Industrial/Problem employees/Stress (Psychology)/Emotions
    Good. Not a feel-good, but needed. How to fix bad-habit interactions and save yourself emotional stress.