New Videos Sept. 2006

    1 videodisc (25 min.) : sd., col. ; 4 3/4 in. + 1 study & facilitator's guide (26 p ; 28 cm).
    DVD
    SUMMARY:   Presents a values-based approach to serving diverse populations. Shows the communication skills needed to meet or exceed the service expectations of diverse customers. Uses the acronym GREAT: Greet, Respect, Evaluate, Adjust, Thank.  Otherwise competent employees may mess up when faced with issues of language, disability, or other diversity situations. 5 vignettes demonstrate how to show respect, personalize, pay attention, show you care, and advocate for your customer. Opens with a scene between a foreign man and American woman where they both think that the other is rude. Shows one customer with a lip ring.   DVD-3067
    Customer service/Customer relations/Diversity in the workplace

The ADA revisited.  Quality Media Resources,  [200-?].
    1 videodisc (24 min.) : sd., col. ; 4 3/4 in. + Facilitation guide (16 p ; 28 cm) + Questions and answers guide (24 p; 28 cm) + Leader's guide ([4] p ; 22 cm) + Guide to disability rights laws (21 p ; 22 cm).
    DVD
    SUMMARY:  Explains the origins of the Americans with Disabilities Act, the definition of a "person with a disability," and how the ADA defines the "essential functions" of a job. Stresses the importance of having a written job description, asking appropriate, legal interviewing questions, and being prepared to determine appropriate "reasonable accommodations." Shows people with disabilities talking about the importance of being treated like a regular person and having the opportunity to apply for jobs. Since the ADA even covers people who have no disability, except that others think that they do, interviewers must concentrate on reasonable accommodation rather than deciding whether the applicant is disabled.   DVD-3062
    Americans with Disabilities Act/Discrimination in employment/People with disabilities--Employment/People with disabilities--Legal status, laws, etc.--United States/Work environment/Legal issues/Interviewing (Employer skills)
    Good. I didn't know that a person is covered by the ADA if they have no disability, but other people think they do.

The Bernie Inman story: safety starts with awareness, awareness starts with you.  American Training Resources,  [200-?].
    1 videocassette (23 min.) : sd., col. ; 1/2 in.
    VHS.
    SUMMARY:  Bernie and Sheila Inman's world was turned upside down when Bernie suffered horrific injuries at work, leaving him in a coma with a grim prognosis: no chance of meaningful recovery. They candidly discuss the events leading to Bernie's injuries, and in the process deliver a powerful message on the importance of safety awareness, safe work practices and the far-reaching effects of a workplace injury. Topics include complacency & shortcuts, how your choices affect others, PPE, ripple effects of an injury and reasons to work safely.   VTC-14225
    Industrial accidents/Accidents--Prevention/Industrial safety/Safety education/Inman, Bernie

Coaching & counseling : maximizing opportunities.  Edge Training Systems,  2006.
    1 videodisc (25 min.) : sd., col. ; 4 3/4 in. +1 participant coursebook (21 p.) + 1 instructor guide (15p.).
    Closed-captioned.
    SUMMARY:  Demonstrates the differences between coaching (addresses developmental skills) and counseling (behavior and attitude) situations. Illustrates the seven steps involved in coaching: 1. Determine employee's existing knowledge and skills; 2. Establish goals and objectives; 3. Inspire commitment; 4. Explain process and demonstrate; 5. Observe the employee at work; 6. Evaluate learning and provide feedback; 7. Follow up. Denise is fearful about giving a presentation to senior management. She asks Eva, who is good at presentations, to coach her, and Eva gets John to teach her about coaching and counseling skills. Encourages people to recognize coaching opportunities, pass on their skills,  and help further coworkers' careers.   DVD-2139
    Coaching/Employees--Counseling of/Blue collar

Compliance is just the beginning.  Quality Media Resources,  [2005?].
    2 videodiscs (24 min. & 32 min. = 56 min. total) : sd., col. ; 4 3/4 in. + 1 CD-ROM + 1 facilitator's guide (55, [25] p ; 28 cm).
    CD-ROM contains facilitation guide in MS Word & PDF, PowerPoint slides & slideshows, Program transcripts.
    SUMMARY:  A training resource to help people at all levels make better ethical decisions. Program 1.  3 steps to ethical decisions (24 min.) explains 1. Compliance test, or rules and legalities; 2. Ripple effect, or what are the short-term and long-term consequences? and 3.  the Gut check, or how do you feel about it?   -- Program 2, Ethical situations to consider (32 min.) has 8 vignettes of issues such as accounting, copyright of computer software,  inside information, business on the side, whistle-blowing, conflict of interest, gifts from suppliers, etc.  Has several ethics experts, including a former Enron employee, who comment on each example.   DVD-3066
    Decision making--Moral and ethical aspects/Ethical problems/Situation ethics.

Conflict resolution strategies.  Lexicon Media,  2004.
    1 videodisc (ca. 19 min.) : sd., col. ; 4 3/4 in. + 1 leader's guide (24 cm : ill ; 28 cm).
    DVD
    SUMMARY:  When a conflict arises, you want to identify the real problem, control emotions and react in a dignified manner. Ask yourself what value you put on the outcome, and on the relationship. Based on that answer, choose one of five strategies: 1. Accommodate, or let the other side win, when the outcome is not important to you, but you value the relationship. 2. Avoid any action or decision if the outcome is important, but you need time to position yourself, and the relationship can survive a temporary draw. 3. Compromise means both win a little and give up a little.  4. Compete works where the outcome is important, the relationship is not important, and there can only be one winner.  5. Collaborate when both outcome and relationship are important, and both parties trust each other to work out a mutually satisfying solution.    DVD-3046
    Conflict management/Personnel management/Interpersonal relations/Problem solving

The Diversity series: race, language & religion workplace issues.  Quality Media Resources,  [c1993?].
    1 videodisc (20 min.) : sd., col.; 4 3/4 in. + Facilitator's guide (34 p. ; 28 cm).
    DVD. Closed-captioned. Facilitator's guide is designed for the entire series. Also available as VHS-8032.
    SUMMARY:  Discusses the nature of conflict as it applies to discrimination and stereotyping. Shows that it is necessary to broaden our perspectives about language, religion, race, and ethnicity. Starts with people referring to stereotypes, such as Asians are good at math. History shows that there will always be conflict between groups, but we can develop skills to get beyond it at work. No one has the "right" answers on religion.  Everyone has a responsibility to speak out when coworkers voice stereotypes or prejudices. The key is open, honest communication, so that people are not afraid to be different.   DVD-3063
    Diversity in the workplace/Intercultural communication/Personnel management/Stereotype (Psychology)/Prejudices/Religion/Race relations/Foreign accent

Diversity: the real scene = Diversidad : la escena real.  Coastal Training Technologies Corp. : Coastal AMI : Coastal DVD,  2006.
    1 videodisc (22 min.) : sd., col. ; 4 3/4 in. + 1 booklet (16 p ; 21 cm).
    DVD. In English and Spanish.
    SUMMARY:  Presents workplace scenarios involving behavior and speech that may be discriminatory or otherwise disrespectful. Explains laws regarding discrimination, as well as strategies for managing personal biases and finding ways to work with others. Scenes include openness about lifestyles, pride in ethnicity, clothing styles, religion and holidays, work styles, weight, leaving on time, offering appropriate incentives or prizes, and disabilities that are not visible (such as bipolar disorder). Management must set the scene, but everyone is responsible for respectful treatment of others. In addition to the program, includes program outline, training points, and   leader's guide and  PowerPoint presentation which can be viewed or printed and customized.   DVD-2229
    Diversity in the workplace/Discrimination in employment/Interpersonal relations/Spanish language videos/Legal issues/Respect for persons.

El Acoso sexual encubierto.  Quality Media Resources,  1992.
    1 videodisc (28 min.) : sd., col. ; 4 3/4 in. + facilitator's guide (21 p ; 28 cm).
    Title from disc surface. Facilitator's guide is in English.  This is the same program as Subtle sexual harassment, DVD-3064, but Spanish voices.
    SUMMARY:  Examines abuse of power in the workplace; personal relationships and dating between employees; peer pressure to conform to a work groups' sexual values; and the challenges facing women or men in "non-traditional" work environments.    DVD-3065
    Sexual harassment/Work environment/Sex role in the work environment/Spanish language videos

Harassment: the real scene = Acoso: el escenaria real.  Coastal Training Technologies Corp. : Coastal AMI : Coastal DVD,  2006.
    1 videodisc (28 min.) : sd., col. ; 4 3/4 in. + 1 booklet (16 p ; 21 cm).
    DVD. In English and Spanish.  In addition to the program, includes program outline, training points, and resource material for DVD-ROM.  The latter includes a leader's guide that can be viewed or printed and a PowerPoint presentation that can be viewed or customized.
    SUMMARY:  Presents workplace scenarios involving behavior and speech that may be harassing or create a hostile work environment. Explains laws and responsibilities regarding harassment. Shows many short vignettes covering all kinds of harassment, both subtle and overt, regarding weight, foreign origin, disability (woman insists on "helping" a man in a wheelchair), sexual orientation and gender. Sections cover hostile environment, discrimination laws, intent vs. perception, joking around, touching, and third-party harassment.    DVD-2228
    Sexual harassment/Harassment/ Interpersonal relations/Work environment/Spanish language videos/Legal issues/Discussion-starter

LEAD with integrity: promoting a culture of ethical conduct and compliance.  VisionPoint,  2006.
    1 videodisc (26 min. + extras = ca 40 min.) : sd., col. ; 4 3/4 in. + 1 videocassette (ca 27 min. : sd., col. ; 1/2 in) + 1 facilitator's guide (67 p. ; 28 cm) + 1 facilitator resources guide (38 p. ; 28 cm) + 1 participant materials guide (20 p. ; 28 cm), in case 32 x 29 x 5 cm.
    DVD. Closed-captioned. Accompanying videocassette includes only the program and vignettes. LEAD with integrity (26 min.) -- Smart-Start integrity -- Bonus materials: Vignettes only -- TrainerTALK, Sue Mueller, master trainer -- Integrity insights with Victoria Wesseler.
    SUMMARY:  LEAD stands for: Listen and watch; Encourage openness and honesty; Analyze and take action; Demonstrate fairness and respect. This video explores how supervisors, by behaving in an ethical manner themselves, can encourage and promote the same behavior in their employees. 6 vignettes show managers setting a bad example to either employees or other managers, and someone setting them straight. Examples include having the secretary lie and say someone is not in, being afraid to report software copying, not taking time to listen to employee concerns, asking to skip a mandatory class, and big issues such as hiring and firing. Managers make little day-to-day choices that impact the organization.   DVD-2302 (DVD + VHS)
    Integrity/ Honesty/Leadership/Management/Personnel management/Supervisors/Organizational behavior/Work environment--Moral and ethical aspects/Business ethics/Discussion-starter

Leader madness.  Video Visions,  2006.
    1 videodisc (21 min.) : sd., col.; 4 3/4 in. + 1 guide (28 p ; 28 cm).
    DVD. Closed captioned. "This DVD includes a leader's guide in PDF format with reproducible participant worksheets, scene selection menu, PowerPoint Graphics file, and English and Spanish versions of the video"--Container
    SUMMARY:  Six workplace vignettes humorously depict the warning signs and the results of ineffective leadership, encouraging viewers to take a fresh look at their own leadership practices. A doctor from the Institute for Leadership Disorders introduces 6 leaders who went mad as they ignored the simple rules of effective leadership: allow people to do their jobs; tell people what they're doing right; use enthusiasm to solve problems; put leadership before friendship; take the time to really listen; and be an ethical role model. Opening scene shows men in white jackets dragging away a strait-jacketed boss.   DVD-3047
    Management/Interpersonal relations/Motivation (Psychology)/Leadership/Spanish language videos

Millennium: leadership capsules for the 21st century.  Quality Media Resources,  [c1995?].
    2 videodiscs (15 min. each) : sd., col. ; 4 3/4 in. + 2 guides (32, [28] p ; 28 cm) in 1 binder.
    DVD. Closed-captioned.
    SUMMARY:  Capsule 1, Leadership is...., explores the new age of leadership and its characteristics. Considers the role and need for leadership in the 21st century. This is the overview video for the Millennium series. It explores the new age of leadership and it's characteristics,  considers the role and need for leadership in the 21st century, defines "leadership," sets out the parameters of who is a leader, what are leadership skills, why be a leader, etc. --  Capsule 2, The Leader as coach, discusses what qualities and characteristics the person must have in order to coach. Explains skills that a coach uses in the coaching process: building the capacity, inspiring people, reflecting back ideas, and facilitating learning. Both DVD's jump among experts as each says a couple of sentences.   DVD-3069
    Leadership/Management/Employees--Coaching of/Coaching

More high impact: forklift safety.  American Training Resources,  2004.
    1 videocassette (24 min.) : sd., col. ; 1/2 in. + leader's guide (20 p. ; 18 cm.)
    SUMMARY:  Teaches the importance of safety measures when operating powered industrial trucks, such as forklifts. Filled with re-creations of actual accidents from OSHA files, this film has proven to be a highly effective training tool through its scared-straight, graphic nature. Examples: large pipe falls from hauler and crushes pedestrians; unqualified operator drives forklift and impales worker; blocked view and high speed results in fatal collision with bicyclist; forklift with raised load hits pothole and tips over; speeding forklift turns on incline ramp and tips over.   VTC-14232
    Forklift trucks--Safety measures/Industrial safety/Truck driving--Safety measures

Nobody's listening.  CRM Learning,  2005.
    1 videodisc (11 min.) : sd., col. ; 4 3/4 in. 1 leader's guide (25 p ; 28 cm).
    DVD  "Based on material developed by Dr Stephen R Covey"--P [i] of Leader's guide.
    SUMMARY:  Ray is a manager more interested in getting out the door and to tonight's game than in listening to Leo's problem.  Instead, every time he bolts for the exit, he is caught in a loop that returns him to his office and repeats the action -- until he finally realizes that he will have to really listen, understand, and engage with others and their tasks. As they discuss solutions they realize that everyone could have done a better job if they had paid attention to what was going on around them.  For all levels: leaders, managers, and staff.   DVD-2138
    Oral communication/Communication/Attention/Listening/Management/Interpersonal relations/Communication in management

One will die: the John Martin story.  American Training Resources,  [200-?].
    1 videocassette (22 min.) : sd., col. ; 1/2 in.
    SUMMARY:  The industrial accident in which John Martin was severely burned is reenacted in order to examine industrial safety and accident prevention.  He was an acknowledged risk-taker in a culture slack on safety issues. The two workers asked other people if everything was locked out and ready, but didn't take the time to verify conditions themselves. Attitudes, behaviors and choices of all involved, from management on down, contributed to an injury that changed John's life. Everyone is responsible for safety.   VTC-14224
    Industrial accidents/Accidents--Prevention/Industrial safety/Safety education/Martin, John.

Patterns.  Quality Media Resources,  [200-?].
    3 videodiscs (62 min.) : sd., col. ; 4 3/4 in. + 1 CD-ROM + 1 facilitation guide ([65] p ; 28 cm).
    DVD. Accompanying CD-ROM requires Microsoft PowerPoint, Microsoft Word, and (or) Adobe Acrobat Reader.  Program 1. Preventing sexual harassment (for all employees) (26 min). -- Program 2. Responding to sexual harassment (for organizational leaders) (26 min). -- Program 3. Rights & responsibilities (new employee orientation) (10 min).
    SUMMARY:  This 3-program set explores the behavioral side of sexual harassment, arming employees and managers with the tools they need to effectively prevent incidents in the first place, and to respond appropriately when they either feel harassed or are aware of harassment occurring.  Program 1 examines certain types of harassers, discusses the fear that often prevents victims from reporting the behavior, and helps victims determine the best way to end it. Program 2 examines the legal liability issues and personal responsibility that managers and supervisors must face.  Program 3 is a brief introduction for new employees, covering what sexual harassment is, how it is damaging to the person being harassed, the harasser, the workgroup and the organization, and what an employee's rights and responsibilities are.    DVD-3070
    Sexual harassment/Work environment/Sex role in the work environment/Legal issues

The Respectful workplace: redefining workplace violence.  Quality Media Resources,  1994.
    3 videodiscs (25 min. each; 76 min. for all 3) : sd., col. ; 4 3/4 in. + 1 facilitator's guide (73 p. ; 28 cm)
    DVD. Closed captioned.
    SUMMARY:  Shares insights on how to begin reducing violence in the workplace and initiate the process that promotes conflict resolution and communication between and among customers and employees. Program 1. Opening the right doors (for all employees) (25 min.) deals with the relationships that can lead to escalating violence. -- Program 2. Diffusing hostility through customer service (for customer service) (25 min.) shows that good customer service turns around negative situations before they occur. -- Program 3. Managing harmony (for organizational leaders) (26 min.) discusses mediation, creating good work environments, and leadership skills.   DVD-3068
    Violence in the workplace/Conflict management/Customer service/Work environment/Anger in the workplace/Bullying in the workplace.

SalesSmarts for sales managers.  VisionPoint,  2006.
    1 videodisc (ca. 55 min.) : sd., col. ; 4 3/4 in + 2 videocassettes  + 1 facilitator guide (60 p ; 28 cm) + 1 facilitator resources guide (97 p ; 28 cm) + 1 participant materials guide (32 p ; 28 cm), in case 32 x 29 x 5 cm.  (SalesSmarts series)
    DVD. Closed-captioned.  Bonus materials on DVD: Sales insights (with Matt Terronez) -- Interview with Sue Mueller, master trainer.
    SUMMARY:  SALE stands for: Set the stage; Analyze needs; Link to solutions; Establish commitment.  "Designed for new sales managers or for sales managers with limited management experience: introduces the multiple roles, responsibilities, knowledge, and skills required of an effective sales manager"--Container.
CONTENTS:  SALE : one step at a time (32 min.) -- SALE : putting it all together (11 min.) -- Coaching for SALE success (12 min.) -- Smart-Start sales truths -- Bonus materials: videocassette [v 1] SALE : one step at a time -- SALE : putting it all together -- videocassette [v 2] Coaching for SALE success   DVD-2347 (DVD + VHS)
    Selling/Sales executives--Training of/Sales personnel--Training of/Communication/Business communication/SalesSmarts series

SalesSmarts for sales professionals.  VisionPoint,  2006.
    1 videodisc (ca. 43 min.) : sd., col.; 4 3/4 in. + 2 videocassettes  + 1 facilitator guide (61 p. ; 28 cm) + 1 facilitator resources guide (109 p. ; 28 cm) + 1 participant materials guide (27 p. ; 28 cm), in case 32 x 29 x 5 cm.  (SalesSmarts series)
    DVD. Closed-captioned. Bonus materials on DVD: Sales insights (with Matt Terronez) -- Interview with Sue Mueller, master trainer.
    SUMMARY:  SALE stands for: Set the stage; Analyze needs; Link to solutions; Establish commitment.  This video will be especially helpful to participants who have little or no sales experience. "Participants will experience a comprehensive introduction to the basic sales process and each person's role within it.  Special attention is devoted to the competency areas of selling, communication, and presentation.  Learning activities include a variety of opportunities to explore and practice skills and strategies for responding to common sales situations."--P 3, Facilitator guide.
CONTENTS:  SALE : one step at a time (32 min) -- SALE : putting it all together (11 min) -- Smart-Start sales truths -- Bonus materials: videocassette [v 1] SALE : one step at a time -- videocassette [v 2] SALE : putting it all together.   DVD-2346 (DVD + VHS)
    Selling/Sales personnel--Training of/Communication/Business communication/SalesSmarts series

SalesSmarts for service and support professionals.  VisionPoint,  2006.
    1 videodisc (ca. 57 min.) : sd., col.; 4 3/4 in. + 2 videocassettes  + 1 facilitator guide (68 p. ; 28 cm) + 1 facilitator resources guide (55 p. ; 28 cm) + 1 participant materials guide (34 p. ; 28 cm), in case 32 x 29 x 5 cm.  (SalesSmarts series)
    DVD. Closed-captioned. Bonus materials on DVD: Sales insights (with Matt Terronez) -- Interview with Sue Mueller, master trainer.
    SUMMARY:  SALE stands for: Set the stage; Analyze needs; Link to solutions; Establish commitment. This video is for professionals who support sales teams in their organizations.
CONTENTS:  SALE : one step at a time (32 min) -- SALE : putting it all together (11 min) -- SALES : supporting the SALE process (14 min) -- Smart-Start sales truths. Explains how each step of the S.A.L.E. Process builds trust and credibility with prospects and customers. Shows how to resolve customer problems and complaints in a way that maintains customer loyalty. Shows how to recognize and respond to new sales opportunities with existing customers.   DVD-2348 (DVD + VHS)
    Selling/Sales personnel--Training of/Communication/Business communication/SalesSmarts series

Small falls are a big deal.  American Training Resources,  [2005?].
    1 videocassette (21 min.) : sd., col. ; 1/2 in. + leader's guide (16 p. ; 18 cm.)
    VHS.
    SUMMARY:  Small falls like a trip over an unsecured rug or a slip on a slippery substance can result in broken bones, skull fractures and even permanent disability. Having attended numerous fall injuries as a firefighter and EMT, Martin Lesperance stresses that we can prevent most fall injuries by recognizing and controlling all fall hazards we encounter. Topics include the importance of wearing proper footwear, recognizing and controlling slip and trip hazards, transitional areas and changing walking surface conditions, correcting fall hazards, situational awareness and moving from one level to another.   VTC-14234
    Falls (Accidents)/Safety education

Subtle sexual harassment.  Quality Media Resources,  [c1992?].
    2 videodiscs (28 min. & 29 min. = 57 min. total) : sd., col. ; 4 3/4 in. + 1 facilitator's guide (21 p ; 28 cm).
    DVD. Closed-captioned.
    SUMMARY:  Program 1. The Issue is respect (for all employees) (28 min) examines abuse of power in the workplace; personal relationships and dating between employees; peer pressure to conform to a work groups' sexual values; and the challenge facing women or men in "non-traditional" work environments.   -- Program 2. Management's new responsibilities (for organizational leaders) (29 min) addresses the issues: Can a person become a victim even if the offensive behavior is not directed at them?  What is a company's liability when one of their clients harasses an employee?  Can compliments and acts of "kindness" constitute illegal sexual harassment?  Can rumors constitute sexual harassment?  Makes the point that men and women often have very different views of the same behavior.   DVD-3064
    Sexual harassment/Work environment/Sex role in the work environment/Respect for persons/Legal issues

Tom Harvey's accident investigation for everyone.  Educational Resources, Inc. ; American Training Resources [distributor],  [200-?].
    1 videocassette (22 min.) : sd., col. ; 1/2 in. (16 p. ; 18 cm.).
    VHS. Host: Tom Harvey.
    SUMMARY:  Designed to help employees see that accident investigation means creating an environment where everyone, not only management, is a participant, thus making a safer working environment. Often investigations focus on finding someone to blame, rather than finding fixes to keep the incident from happening again. Covers the importance of accident reporting, employees' roles and responsibilities, and management's and investigators' roles. Explains how to document the scene, gather data, and conduct interviews; how to do a cause analysis; and how to implement corrective action.   VTC-14215
    Safety education, Industrial/Industrial safety/Accident investigation/Accidents--Prevention/Harvey, Tom

The Value of time.  CRM Learning (Firm),  2006.
    1 videodisc (2:30 min.) : sd., b&w ; 4 3/4 in. + discussion guide ([3] p. ; 19 cm.).
    Title from disc surface.  Franklin Covey.
    SUMMARY:  To be used as: a meeting opener or session starter, part of an overall training course related to time or stress management, or as a meeting closer. Soft music with typed words. Goes through increments of time from year, month, week, day, ... down to a millisecond, with statements such as, "To realize the value of a millisecond, ask the athlete who won the gold."   DVD-2399
    Time management/Meeting opener/Session starters(Short films)

Working safely in hot environments.  American Training Resources,  2002.
    1 videocassette (16 min.) : sd., col. ; 1/2 in. + leader's guide (14 p. ; 18 cm.)
    SUMMARY:  Learn how heat affects the human body, what the different types of heat stress are, how to respond to a heat-related illness and what you can to prevent heat stress. Covers heat rash, cramps, exhaustion and stroke. Shows several heat-related illness scenarios to illustrate how dangerous heat can be, and the importance of knowing the warning signs.   VTC-14233
    Heat--Physiological effect/Heatstroke/Safety education